You can authorise another person or business to receive and manage information
about your account on your behalf. To add a Third Party Authority (TPA) to your
account simply contact us on 13 88 60.
Authorised representatives
Authorised representatives can receive information about your account and complete all
transactions except the following:
- Set up or cancel an account
- Restart/reopen an account holder’s service after a full disconnect or after the account is disconnected due to financial reasons
- Change the account holder’s security details such as date of birth, internet username, PIN, password or driver’s licence number
- Process a Change of Account Holder / Change of Ownership
- Add a Direct Debit or Centrepay only in the account holder’s name
- Add or remove additional authorised representatives
- Request a refund on an account
- Request a transfer of credit balance
- Update personal details aside from their own
- Arrange service relocation