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Home > FAQ's > Internet > What happens during a power failure?

What happens during a power failure?

Equipment connected over the nbn network will not work during a power failure.  Below is more information about how each technology used in the nbn Multi Technology Mix (MTM) is affected by power loss.

nbn Fibre to the Premises (FTTP)

With Fibre to the Premises (FTTP), nbn supplies and installs a connection box within your home or business which requires power to operate. This service needs to be used with a telephone that does not require mains power to be able to operate during a blackout. Unless you have battery backup and a corded phone correctly connected, your phone won’t operate in a blackout.

Sumo do not offer a battery backup option which is required for Priority Assistance customers. Therefore, if you have a life-threatening illness, Sumo is unable to provide priority assistance services.

nbn Fibre to the Building

Landline phone and internet services won’t work if there is a power outage either within the FTTB network, your building or within your premises. Restoring power to your premises or whole building, with an alternative power option will have no effect if the network outside your building is also experiencing power loss. You should consider keeping a charged mobile phone in case there is a power outage of any sort.

nbn Fibre to the Curb

Landline phone and internet services won’t work if there is a power outage either within the FTTC network or within your premises. Restoring power to your premises with an alternative power option will have no effect if the FTTC network is also experiencing power loss. You should consider keeping a charged mobile phone in case there is a power outage of any sort.

nbn Fibre to the Node

Landline phone and internet services won’t work if there is a power outage either within the FTTN network or within your premises. Restoring power to your premises with an alternative power option will have no effect if the FTTN network is also experiencing power loss. You should consider keeping a charged mobile phone in case there is a power outage of any sort.

nbn Hybrid Fibre Coaxial (HFC) – aka “Cable”

Landline phone and internet services won’t work if there is a power outage either within the HFC network or within your premises. Restoring power to your premises with an alternative power option will have no effect if the HFC network is also experiencing power loss. You should consider keeping a charged mobile phone in case there is a power outage of any sort.

nbn Fixed Wireless

Landline phone and internet services won’t work if there is a power outage at the nbn Fixed Wireless Tower, backbone network or within your premises. Restoring power to your premises with an alternative power option will have no effect if the nbn Fixed Wireless Tower is also experiencing power loss. You should consider keeping a charged mobile phone in case there is a power outage of any sort.

When ordering a nbn service in a Fixed Wireless area, have a discussion with Sumo about your existing landline. If you have an existing copper phone line it is important to consider keeping it in service for emergency communications, especially if you don’t have good mobile phone coverage at your home or business.

nbn Sky Muster™

If there is a power outage at your premises, restoring power with an alternative power option will usually enable you to reconnect to the Sky Muster™ service. However, if one of the nbn Sky Muster™ satellite ground stations is also experiencing power loss, there may be further delays in reconnecting your service.

When ordering an nbn service in a Sky Muster™ area, have a discussion with Sumo about your existing landline. If you have an existing copper phone line it is important to consider keeping it in service for emergency communications, especially if you don’t have good mobile phone coverage at your home or business.

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