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Home > FAQ's > Internet > How do I cancel my service?

How do I cancel my service?

With no lock-in monthly contracts, you can contact us at any time to close your account with no cancellation fees.  Please note we do not refund any monies if your account is closed part way through your monthly plan period.

Internet

How do you protect me from scammers?

Add an authorized representative to your account

How do I find out if I have an active phone line?

How do I install my modem?

I’m experiencing slow speeds

I’m experiencing dropouts with my connection

My nbn internet connection isn’t working

How do I cancel my service?

I’m moving, how do I take my service with me?

How do I update my Wi-Fi settings?

Managing your Battery Backup

Can I add multiple nbn services onto the same account?

What do I do if I have a complaint about my telecommunications account?

Can I merge my energy and nbn services into one payment?

How can I change my plan?

How can I reschedule my appointment?

How will I be notified of my appointment?

What happens on installation day?

What should I do if my circumstances change after I submit my order?

What equipment does the nbn install?

When will my service be activated?

What is the nbn installation process?

How do I set up my Sumo NetComm modem?

How do I set up my own modem?

When will my modem be delivered?

Can I bring my own nbn-ready modem?

When should I cancel my existing internet service?

Can I get a home phone service with Sumo nbn?

What do I need to connect to Sumo?

Is the nbn available in my area?

Why switch to Sumo nbn?

How do I sign up to Sumo Internet?

How reliable is Sumo nbn?

What does ‘no contract’ mean?

How do I pick the plan that’s right for me?

What type of nbn plans does Sumo offer?

What happens during a power failure?

Is the nbn faster than ADSL2+?

What are the different nbn Technologies?

What is the nbn network?