Your safety is of paramount importance. If you or someone you know is in immediate danger, please call 000.
Sumo understands that essential services including electricity and gas can be exploited by family violence perpetrators to harm victims. Sumo, as an energy retailer, has a role to play in providing targeted, practical assistance and support to customers affected by family violence.
Sumo’s family violence policy describes how Sumo will identify and assist affected customers.
If you are affected by family violence, please let us know when you call us. Your call will then be handled by a member of our Care team. We can help in a number of ways, including:
- we will note your account, so you don’t need to repeat yourself each time you call
- we will keep your information secure
- we can help you remove someone from your account
- you can nominate your preferred method of communication
- we will help you with payment difficulty assistance, if you need it
- we will not require you to provide documentary evidence
We have listed below some external support services that may also be able to help:
| Provider | Description | Contact |
|---|---|---|
| Emergency | Police, Ambulance and Fire | 000 |
| National Domestic Violence and Sexual Assault Helpline (24 hours) | Helps with financial support, housing and escaping violence | 1800 737 732 (1800 RESPECT) |
| Lifeline | Crisis support and suicide prevention | 131 114 |
| Kids helpline | Phone counselling services for kids | 1800 55 1800 |
| Uniting (VIC, NSW, and QLD) | Escaping Violence payments, family violence counselling and group programs. | VIC: (03) 9192 8100NSW & QLD: 1800 864 846 |
| Salvation Army | Accommodation, personal support, and link to other community services | 13 72 58 (13 SALVOS) |
| South Australian Domestic Violence Crisis line (women’s safety services SA) | Assistance to women experiencing family violence by providing information, counselling, and safe accommodation options | 1800 800 098 |
| South Australian – men’s referral Service (No to Violence) | Men’s family violence counselling, information, and referral service | 1300 766 491 |