Energy
Having payment difficulties? Call us on 13 88 60.
We bill monthly for electricity and every two months for gas, to make life easier for you.
If you are eligible, we can set you up on Victorian Government electricity concessions. Visit concessions and rebates for more information. We can also help you to set up Centrepay to make regular Deductions from your Centrelink payments. Centrepay is a voluntary and easy payment option available to Centrelink customers. Go to humanservices.gov.au/Centrepay for more information and to set up your Centrepay Deductions.
If you are still finding things tough, please call us to discuss alternative payment arrangements. We offer payment plans that allow you to pay by smaller, more frequent instalments, which will help with managing the household budget. If you just don’t have the means to pay, please call us and ask about our assistance plan, Bill Assist.
Utility relief grant scheme
Customers who are unable to pay their utility bills due to a temporary financial crisis can apply for the Utility Relief Grant Scheme. Assistance may be provided to low-income households suffering a short-term financial crisis (i.e. within the last 12 months) who are unable to pay for a current utility account and who are at risk of disconnection. Please call us if you would like to apply for a Utility Relief Grant. Or contact the Victorian Government Concessions Information Line on 1800 658 521. For more information about concessions visit the Victorian Government website or contact the Concessions Information Line on 1800 658 521 (toll-free).
Bill Assist
If you just can’t manage to pay your Sumo bills in full or keep up with a payment plan, please call us and we can discuss your eligibility for access to our hardship assistance program, Bill Assist. Bill Assist is our plan to get your payments back on track. It outlines the conditions for participation, and how we can help. If you need help, the first step is to call us on 13 88 60. For more information, read our Bill Assist Policy.
Telecommunications
Please contact us on 13 88 60 if you are finding it hard to pay your Sumo Telecommunications bill. To assist you properly, we may need some information and/or supporting documentation from you. Our Telecommunications Hardship Policy is provided in full here, or the summary of the policy is here.