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Did you know you could manage your accounts 24/7 with My Account?
Online Payments
Customize your payment method, and securely make online payments.
Direct Debit
View and pay bills with ease, or set up a hassle-free direct debit.
Account Details
Ensure seamless service by taking control of your account details.
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Prefer to talk?
Emergencies & faults: Call your local distributor
Financial assistance: Call Sumo on 03 9103 2920
Need an interpreter: Call on 03 9102 8427
Deaf, hearing or speech impaired customers: Contact us via the National Relay Service (NRS)
Complaints and feedback: Learn about our Complaints and feedback process
No Contact List
We recognise that some customers may prefer not to be contacted for marketing purposes.
To support this, we maintain a No Contact List.
Please note that you will still receive essential contact and communications required by energy regulations or that are necessary to manage your account.
How to be added to Sumo's No Contact List:
You can request to be placed on our list at any time by-
Contacting our Customer Service team on 03 9102 8400, or
Submitting a request by completing this form, click here