Help and Support

As we continue to support local homes, businesses and communities, we understand that you may have questions or need a hand from time to time. That’s why we’re committed to making help and support simple, accessible, and backed by real people who are here to assist.

You can explore a range of helpful information across our website, including support articles and blogs designed to answer common questions and provide guidance when you need it. If you’d prefer to speak with someone directly, our local call centre team is always happy to help.

Whether you’re looking for account support, billing information or general assistance, we’re here to make things easier for our customers and communities.

Local Customer Service Team: Call 13 88 60

Sales Team: Call us on 03 9103 2968, or if you're moving house give us a call on 03 9102 8419

Emergencies & faults: Call your local distributor

Financial assistance: Call Sumo on 03 9103 2920

Need an interpreter: Call on 03 9102 8427

Deaf, hearing or speech impaired customers: Contact us via the National Relay Service (NRS)

Complaints and feedback: Learn about our Complaints and feedback process