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Concession – QLD

The QLD Government offers a variety of rebates to assist with payment of energy bills. Holders of a Pensioner Concession Card, Health Care Card or DVA Gold Card, ImmiCard or Seniors Card may be eligible. Please see the individual rebate information below on how to apply.

Electricity Only Rebate

The Electricity Rebate is a rebate of $340.85 (incl GST) per year applied to electricity bills.

To be eligible, you must be the electricity account holder and hold a Pensioner Concession Card, Department of Veterans’ Affairs Gold Card, Queensland Seniors Card, Commonwealth Health Care Card or ImmiCard.

To apply, please call us on 13 88 60 or complete and return the application form included in your welcome.

ImmiCard holders please call 13 24 61 to register your eligibility.

For more information, visit the Queensland Government’s Electricity and Gas Rebates webpage: https://www.qld.gov.au/community/cost-of-living-support/concessions/energy-concessions/electricity-gas-rebates

Electricity Life Support

Eligible life support customers receive a rebate on their electricity. For details, visit the Queensland Government’s Electricity Life Support web page: https://www.qld.gov.au/community/cost-of-living-support/concessions/medical-concessions/electricity-life-support

To apply, complete the Electricity Life Support Concession application form, which will be sent to you within 14 working days of receiving your machine.

If you do have life support equipment, let us know by calling us on 13 8 60. We’ll tell your distributor to make sure they tell you about any planned power outages.

Medical Cooling and Heating Electricity Concession Scheme

People with a medical condition that makes it difficult to self-regulate their body temperature when exposed to extreme heat or cold may be entitled to a payment of $340.85 (incl GST) per year, paid quarterly.

To apply, call 13 74 68 or download the Medical Cooling and Heating Concession Scheme application form, complete it and send it to:

Concession Services
Smart Service Queensland
PO Box 10817 Adelaide Street
Brisbane QLD 4000

For more information, visit the Queensland Government’s Medical Cooling and Heating Electricity Concession Scheme webpage: https://www.qld.gov.au/community/cost-of-living-support/concessions/medical-concessions/medical-cooling-heating-electricity-concession-scheme.

Home Emergency Assistance Scheme

The Home Emergency Assistance Scheme helps low-income households pay an outstanding electricity bill when they face a short-term financial crisis or an unforeseen emergency.

Eligible customers may receive one-off payments of up to $720 to use towards electricity or natural gas accounts, once every 2 years.

To be eligible, you must hold an eligible concession card, meet an income test, and be part of our hardship program.

Call us on 13 88 60 for more information, and ask about Home Energy Emergency Assistance (HEEA). You’ll be transferred to our Bill Assist team.

For more information, visit the Queensland Government’s Home Energy Emergency Assistance Scheme webpage: https://www.qld.gov.au/community/cost-of-living-support/concessions/energy-concessions/home-energy-emergency-assistance-scheme.

Household Utility Assistance Package

The Household Utility Assistance Package is available to all households. This includes homeowners, tenants, customers who receive an electricity bill from their landlord or body corporate, and customers in communities with card-operated meters.

Households receiving the Queensland Government’s Household Utility Package will see a one-off payment towards their energy bill.

For more information, visit the Queensland Government’s Household Utility Relief webpage: https://www.qld.gov.au/community/cost-of-living-support/concessions/energy-concessions/covid-19-household-utility-relief.