How to read my bill
- No lock in contracts
- No exit fees
- Trusted payment system
- 1. Fuel Type
Electricity, gas or telco.
- 2. Account holder name and billing address
You can update your billing address by visiting sumo.com.au and selecting ‘update details’ in the top right of the page.
- 3. Invoice, account and contact details
Your account number and invoice number are located here.
You can provide these details if you have a billing or account enquiry. You will also find the due date of your bill and the date the bill was issued. Sumo’s contact details are also located here for convenience in case you have an inquiry or complaint.
- 4. How much do I owe?
This shows the total amount to pay after any benefits or discount may have been applied.
Note: this amount may differ depending on if your account is Overdue, Direct Debited or In Credit. Ensure you pay on time by the due date to make sure you don’t lose any plan benefits.
- 5. Payment options
Sumo offers a number of payment options including by telephone, online, direct debit and BPAY. Details for payment at Australia Post are shown overleaf on the reverse of your bill.
- 6. Best offer or credit message
This box will appear quarterly to notify you if you are on Sumo’s best offer. In addition, for SumoSAVER customers a credit message will appear notifying of you when your next account credits are due.
- 7. Important messages
Sumo will provide you important messages to notify you of any changes to your account, including rate changes and other important reminders. Sumo also provides handy tips and special offers in this area.
- 8. How much have I used?
This graph shows your historic energy usage.
- 9. The Victorian Default offer (VIC only)
Victorian customers are able to access the Victorian Default Offer which is a part of Sumo’s gazetted standing offer prices. You must call Sumo to access these.
- 10. Invoice Summary
This section summarises your account by outlining your previous balance, recent payments, new charges on the bill, overdue amounts and any adjustments that have been made to your account since the previous bill. Note the total amount due shown here does not include your pay on time discount (if applicable).
- 11. Your electricity use in detail
Here you will find your supply address, NMI (National Meter Index for electricity) or MIRN (Meter Installation Reference Number for gas) and details of meter readings during the billing period. The billing period is the time between the start and end meter read. Your NMI/MIRN is important because it is unique to your supply address and helps us ensure we are supplying the right property.
- 12. New charges this invoice
This is a breakdown of your new usage and supply charges this bill. It also includes any additional fees, credits, discounts and concessions which are itemised here. You can see if your usage charges are based on actual (A) or estimated (E) meter reads. For Pay on Time customers you will see an additional highlighted amount with your included Pay on Time discount.
- 13. Adjustments
Any adjustments or credits that have been applied to your account since your last bill will be listed here.
- 14. Contact details
Important contact details are listed here to ensure you get through to the right people such as your distributor, Sumo customer service or an interpreter. Your distributor is important as they are the ones who connect the electricity/gas to your home. A good way to look at it is they own the lines and pipes to your home.
- 15. Payment assistance
How to find out more about Government concessions, rebates or other payment support.
- 16. Your detailed usage
Compare your usage to other households and see what your energy is costing you each day.
- 17. Payment slip
If you wish to pay your bill via Australia Post, simply tear off the payment slip or take the entire bill in so the barcode can be scanned and your payment made. The slip will display the total balance as well as the balance with any credits or discounts if you pay on time. Note that payments via Australia Post can take up to two business days to be received so you should make the payment ahead of your due date.
- 18. New regulatory changes
As of 1 July 2019, new regulatory changes included updating all pricing to be inclusive of GST. All Sumo prices represented on your bill (excluding Solar FIT) will be inclusive of GST.