Request a call back

Sorry you have called us outside our business hours. Try us again Mon - Fri between 8:30am - 5:30pm or tell us your availability within these hours and we'll be in touch.

AnyMorning (9AM - 12:30PM)Afternoon (12:30PM - 4:30PM)

[recaptcha]

Home > FAQ's > Internet > What do I need to connect to Sumo?

What do I need to connect to Sumo?

Once you have checked your address via our online service qualification tool (sumo.com.au/view-plans) and chosen your plan, you can complete our signup process online.  We will ask you for your contact details including email address and mobile phone number as well as a form of ID such as your driver’s licence.  You will be able to purchase our nbn-ready configured and supported modem, or you can bring your own (BYO).  Our Sumo phone plans will be offered with the option to receive a new phone number or to keep your existing number.  The last step is to make a payment using your credit card for your first month and any hardware you may have purchased.  From that point, Sumo takes care of the connection process and will advise you once it’s up and running.

image/svg+xml Internet

How do I find out if I have an active phone line?

How do I install my modem?

I’m experiencing slow speeds

I’m experiencing dropouts with my connection

My nbn internet connection isn’t working

How do I cancel my service?

I’m moving, how do I take my service with me?

How do I update my Wi-Fi settings?

Managing your Battery Backup

Can I add multiple nbn services onto the same account?

What do I do if I have a complaint about my telecommunications account?

Can I merge my energy and nbn services into one payment?

How can I change my plan?

How can I reschedule my appointment?

How will I be notified of my appointment?

What happens on installation day?

What should I do if my circumstances change after I submit my order?

What equipment does the nbn install?

When will my service be activated?

What is the nbn installation process?

How do I set up my Sumo NetComm modem?

How do I set up my own modem?

When will my modem be delivered?

Can I bring my own nbn-ready modem?

When should I cancel my existing internet service?

Can I get a home phone service with Sumo nbn?

What do I need to connect to Sumo?

Is the nbn available in my area?

Why switch to Sumo nbn?

How do I sign up to Sumo Internet?

How reliable is Sumo nbn?

What does ‘no contract’ mean?

How do I pick the plan that’s right for me?

What type of nbn plans does Sumo offer?

What happens during a power failure?

Is the nbn faster than ADSL2+?

What are the different nbn Technologies?

What is the nbn network?