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You can protect yourself from scam calls and online fraud by taking a few quick and easy steps:

  1. Protect your personal information and do not share it with unknown or unsolicited callers;
  2. Contact you financial institution immediately if you see any transactions on your accounts that you have not authorised;
  3. Change default PINs and passwords on newly acquired customer equipment;
  4. Select strong PINS and passwords (e.g. Not “1234” or “0000” or “password” etc.), and change them regularly;
  5. Lock mobile handsets with secure PINs;
  6. Ensure that voicemail PINs are secure;
  7. Disable PABX ports and features that are not used (e.g. remote call-forwarding);
  8. Do not respond to missed calls or SMS from unknown International Numbers, unknown Australian numbers or an unknown source;
  9. Block suspicious or unknown domestic or international numbers on mobile handsets and use of blocking services or products, where available, on landlines;
  10. Allow unknown calls to go to voicemail and then listen to any message left to ascertain if this might be a legitimate call.

For more detailed resources on how to protect yourself, see resources provided by the Australian Communications and Media Authority (ACMA) at