Smart Meter Exchange or Reconfiguration

VIC

If you do not have a smart meter installed at your property, please contact your distributor directly.

Paperwork EWR (Electritcal Works Request) and CES (Certificate of Electrical Safety) to the distributor via their network portal. Please see below:

Powercor & Citipower: https://myenergy.powercor.com.au
United: https://myenergy.ue.com.au/
Your distributor will then send a request to Sumo to raise the relevant service orders.
Please allow at least 20 business days for this request to complete.
Once the service orders are completed, you will start to receive solar on the following invoice.

Solar Meter Reconfiguration:
You must have a valid Sumo account.
You or your installer will need to send the solar paperwork to connections@sumo.com.au
The Paperwork includes: EWR (Electrical Works Request), CES (Certificate of Electrical Safety) and additionally (Jemena only) a Micro embedded generator form.
Once we have received the paperwork, Sumo will raise the relevant service orders.
Please allow at least 20 business days for this request to complete.
Once the service orders are completed, you will start to receive solar on the following invoice.

Solar Meter exchange:
You or your installer will need to send the relevant paperwork to connections@sumo.com.au:
Approval Letter from your distributor
CCEW Form (Certificate Compliance Electrical Work)
Once we have received the paperwork, Sumo will raise the relevant service orders within 2-3 business days.
If you currently have a basic meter, we will raise a request for this to be exchanged for a smart meter. This exchange will be completed by a third-party company.
They will contact you via mail or SMS to advise you when they will be coming to exchange the meter.
If you already have a smart meter, we will request for your meter to be reconfigured – This is done remotely and does not require any physical work to your meter.
Within 15 business days if you’re upgrading from a basic meter to a digital one
On a date that you agreed with the metering coordinator – if direct contact requested by you for a specific appointment date or have life support.
Smart Meter exchange:
Sumo will raise the relevant service orders within 2-3 business days.
Your installation will take place either -
Within 15 business days if you’re upgrading from a basic meter to a digital one, or
On a date that you agreed with the metering coordinator – if direct contact was requested by you for a specific appointment date or have life support.

Solar Meter exchange:
Your solar installer will submit any paperwork directly to Energex.
Energex will then send an EWR (Electrical Works Request) to Sumo.
Sumo will raise the relevant service orders within 2-3 business days.
If you currently have a basic meter, we will raise a request for this to be exchanged for a smart meter. This exchange will be completed by a third-party company.
They will contact you via mail or SMS to advise you when they will be coming to exchange the meter.
If you already have a smart meter, we will request for your meter to be reconfigured - This is done remotely and does not require any physical work to your meter.
Within 15 business days if you’re upgrading from a basic meter to a digital one, or
On a date that you agreed with the metering coordinator – if direct contact requested by you for a specific appointment date or have life support.
Smart Meter exchange:
Sumo will raise the relevant service orders within 2-3 business days.
Your installation will take place either -
Within 15 business days if you’re upgrading from a basic meter to a digital one,
On a date that you agreed with the metering coordinator – if direct contact was requested by you for a specific appointment date or have life support,
Or within five business days after the supply becomes available.

Solar Meter exchange:
You or your installer will need to send the relevant paperwork to connections@sumo.com.au
Approval Letter from your distributor (SEG Approval Letter)
ECOC Form (Electronic Certificate of Compliance)
Once we have received the paperwork, Sumo will raise the relevant service orders within 2-3 business days.
If you currently have a basic meter, we will raise a request for this to be exchanged for a smart meter. This exchange will be completed by a third-party company.
They will contact you via mail or SMS to advise you when they will be coming to exchange the meter.
If you already have a smart meter, we will request for your meter to be reconfigured – This is done remotely and does not require any physical work to your meter.
Within 15 business days if you’re upgrading from a basic meter to a digital one, or
On a date that you agreed with the metering coordinator – if direct contact requested by you for a specific appointment date or have life support.
Smart Meter exchange:
Sumo will raise the relevant service orders within 2-3 business days.
Your installation will take place either -
Within 15 business days if you’re upgrading from a basic meter to a digital one,
On a date that you agreed with the metering coordinator – if direct contact was requested by you for a specific appointment date or have life support,
Or within five business days after the supply becomes available.