Paying your energy bill shouldn’t be a hassle, and at Sumo, we make sure it isn’t.
Whether you're after a quick one-off payment or prefer a hands-off approach, we offer several secure and flexible options to pay your electricity or gas bill. In this blog, we’ll walk you through each method so you can choose the one that works best for you.
Summary - How Can I Pay the Energy Bill?
You can pay your Sumo Energy bill in several easy ways:
• Quick Pay – Pay online instantly with your credit or debit card (Visa, Mastercard, Amex)
• Direct Debit – Set and forget with automatic payments from your bank account or card
• BPAY – Use your bank's app or website to pay using your bill’s reference number
• Telephone Payment – Call us to pay by card over the phone
• Centrepay – Set up regular deductions from your Centrelink payments
Choose the option that suits you best – simple, secure, and flexible.
1. Quick Pay
Short on time? Use Quick Pay (One-time Online Payment) to pay your bill fast and securely with Visa, Mastercard or American Express – no login required.
• Ideal for one-off payments
• Easy access from any device
• Great for busy schedules
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2. Direct Debit
Save time and never miss a due date. Direct Debit is an automatic payment method that allows you to authorise Sumo Energy to withdraw your bill payment directly from your bank account or credit/debit card on the due date.
You provide your payment details once, and after that, your payments are processed automatically; there is no need to remember to pay each bill manually.
• Never miss a payment: Payments are made automatically on the due date, so you don’t have to worry about late fees or missed bills.
• Save time and effort: No need to log in or manually pay each time — it’s hassle-free and convenient.
• Avoid late fees and penalties: Keep your account in good standing by paying on time every time.
• Stay informed: You’ll still receive your bill and payment notifications before the payment is taken, so you always know what’s happening.
• Safe and secure: Payments via Direct Debit are protected and managed securely by your bank and Sumo Energy.
How to Set Up Direct Debit?
You can easily set up Direct Debit through your account portal by providing your bank account or credit/debit card details. If you need help, our local customer service team is ready to assist.
3. BPAY
Prefer using your bank? BPAY lets you pay securely through your online banking or banking app using your cheque, savings or credit card account.
• Biller Code and Reference Number available on your bill
• Pay anytime through your financial institution
• Great for those who like control over payment timing
Reference Number? Find under the “Payment Options” section on your bill or click here.
4. Telephone Payment
Call us to make a payment over the phone using your credit card.
• Easy and secure
• Please speak to our support team on 03 9102 8400
• Have your card and account number ready
5. Centrepay
Centrepay is a free, voluntary payment service provided by Services Australia. It allows eligible Centrelink customers to pay their energy bills via regular deductions directly from their Centrelink payments (such as pension, allowance, or other government benefits).
Who is Eligible for Centrepay?
You might be eligible to use Centrepay if you currently receive regular payments from Centrelink or the Department of Veterans Affairs, including:
• Age Pension
• Disability Support Pension
• Parenting Payment
• Newstart Allowance (JobSeeker Payment)
• Youth Allowance
• Carer Payment
• Other Centrelink or DVA payments
If you receive one of these payments, you may be eligible to use Centrepay to have amounts automatically deducted from your benefits to pay your Sumo Energy bill. To confirm your eligibility, visit servicesaustralia.gov.au/centrepay or contact Centrelink directly.
Benefits of Using Centrepay
• Easy budgeting: Spread your energy bill into smaller, regular payments deducted directly from your government payments.
• Automatic deductions: No need to remember due dates or make manual payments.
• No fees: Centrepay is a free and secure service.
• Flexible: You can change or cancel deductions anytime by contacting Services Australia.
• Safe and confidential: Your information is protected under government privacy laws.
How to Set Up Centrepay?
To start using Centrepay, visit here and follow the instructions to set up deductions. You’ll need Sumo Energy’s Centrepay Reference Number, found on your energy bill.
If you need help or have questions, our local support team is ready to assist.
Prefer to Pay Another Way?
Currently, we do not offer cheques or in-person payments, but we're always working to make payments easier. Stay tuned as we expand our options.
Card Fees and Charges
We accept Visa, Mastercard (debit & credit), and American Express. A small card payment fee may apply.
For more details, check our Fees and Charges page.
Having Trouble Paying?
We’re here to help. If you're experiencing financial hardship, visit our Payment Assistance page or contact our team to explore flexible options.
If you're reading this to learn how to pay your bill, why not take a quick moment to check if you're already on the best energy offer for your area?
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