Fees and Charges
At Sumo, we’re proud to be Aussie-owned and operated — and that means doing right by our customers. We believe in clear, fair pricing with no hidden surprises. Below is a simple breakdown of the most common fees and charges you might see on your account.
| FEE NAME | PRICE (INCL GST) |
| Account establishment fee ($) | $0 |
| Dishonoured payment fee ($) | We will pass through any fee imposed as a result of a dishonoured payment. |
| Credit and debit card fee (% of payment made) | 0.70% |
| Printed electricity bill fee ($) | $3.10 (NSW no fee) |
| Early termination fee ($) | $0 |
| Late payment fee ($) | $0 |
| Over the counter fee at Australia Post | $2 (NSW no fee) |
Please note these fees are not applicable to customers on standard retail contracts.
Service order charges
Electricity
| VIC - (Include GST) | Jemena | Citipower | Powercor | Ausnet Services | United |
| Re-energisation remote | $0 | $0 | $0 | $0 | $0 |
| Re-energisation manual same day | $70.79 | $65.75 | $123.55 | $91.03 | $107.07 |
| De-energisation remote | $0 | $0 | $0 | $0 | $0 |
| De-energisation manual | $101.52 | $51.95 | $80.60 | $52.00 | $71.04 |
| Special Read | $68.22 | $42.09 | $66.57 | $52.00 | $33.36 |
| Note: If meter access is not available at the time of connection, a site visit fee may apply. All fees are subject to change and may vary depending on your distribution network or specific property requirements. Additional charges may apply for urgent, after-hours or complex connections. Please contact us on 13 88 60. | |||||
Gas
| VIC - (Include GST) | Multinet | Australian Gas Networks | Ausnet Gas |
| Move in meter read | $9.13 | $12.54 | $8.58 |
| Reconnection of Gas meter | $59.40 | $114.40 | $78.66 |
| Move out meter read | $9.13 | $12.54 | $8.58 |
| Attach Locks/Plugs - AML | $70.40 | $97.90 | $78.66 |
| Note: If meter access is not available at the time of connection, a site visit fee may apply. All fees are subject to change and may vary depending on your distribution network or specific property requirements. Additional charges may apply for urgent, after-hours or complex connections. Please contact us on 13 88 60. | |||
Electricity
| NSW - (Include GST) | Ausgrid | Essential | Endeavour |
| Re-energisation Standard - Site disconnected | $123.56 | $92.55 | $149.11 |
| De-energisation requests | $123.56 | $101.41 | $149.11 |
| Special Read | $17.26 | $42.23 | $66.61 |
| Note: If meter access is not available at the time of connection, a site visit fee may apply. All fees are subject to change and may vary depending on your distribution network or specific property requirements. Additional charges may apply for urgent, after-hours or complex connections. Please contact us on 13 88 60. | |||
Gas
| NSW - (Include GST) | Jemena |
| Move in meter read | $19.38 |
| Reconnection of Gas meter | $134.51 |
| Move out meter read | $19.38 |
| Attach Locks/Plugs - AML | $95.76 |
| Note: If meter access is not available at the time of connection, a site visit fee may apply. All fees are subject to change and may vary depending on your distribution network or specific property requirements. Additional charges may apply for urgent, after-hours or complex connections. Please contact us on 13 88 60. | |
Electricity
| QLD - (Include GST) | Energex |
| Re-energisation Standard - Site disconnected | $119.16 |
| De-energisation requests | $119.16 |
| Special Read | $22.96 |
| Note: If meter access is not available at the time of connection, a site visit fee may apply. All fees are subject to change and may vary depending on your distribution network or specific property requirements. Additional charges may apply for urgent, after-hours or complex connections. Please contact us on 13 88 60. | |
Electricity
| SA - (Include GST) | SA Power Network |
| Re-energisation Standard - Site disconnected | $66.54 |
| De-energisation requests | $66.54 |
| Special Read | $22.18 |
| Note: If meter access is not available at the time of connection, a site visit fee may apply. All fees are subject to change and may vary depending on your distribution network or specific property requirements. Additional charges may apply for urgent, after-hours or complex connections. Please contact us on 13 88 60. | |