Moving into a new home can be exciting, but it can also be stressful with all the little things to organise. Luckily, connecting your electricity doesn’t have to be one of them. At Sumo, we make it easy. Give us a call, and we'll take care of the rest. We’ll ensure your electricity is ready on your preferred move-in day.
Here is a quick summary:
— Connecting Electricity When You Move: Whether new or existing Sumo customers, easily set up or transfer your energy plan online by calling the Sumo call centre. Just tell us your new address and move-in date.
— Do I Need to Disconnect My Old Address? Sumo’s customers can transfer plans without closing accounts.
— Other Moving Utilities to Consider: Remember to arrange gas (heating, hot water, cooking), water, internet & phone, and council rubbish services ahead of your move to avoid delays or added stress.
— Customer Service Matters: Sumo offers 100% Australian-based, friendly support with clear bills and no confusing jargon. Reliable service during busy moving seasons can significantly ease your transition and keep worries at bay.
Full details on each step are outlined below.
Which Energy Provider Is Best for Movers?
This is a question that many people moving homes often search for online. Choosing the right energy provider when moving house shouldn’t add to your stress. The most important thing is understanding what you actually need. Do you want an easy online setup? Flexible plans with no exit fees? Friendly local support? Knowing your priorities helps you choose the provider that suits your lifestyle and avoids unexpected stress or costs. Energy retailer like Sumo makes it simple to get connected, with clear bills and Aussie-based support ready to guide you every step of the way.
Now, let’s explore what you need to do with your electricity plan when moving.
Connecting Electricity Made Simple
Whether you’re a new customer or already with Sumo, here’s the easiest way to get your energy set up at your new place:
Moving in or switching to Sumo? Give Sumo a call on 03 9102 8400. Our friendly team will help you get set up with the right plan for your area.
Already a Sumo customer? Good news! You don’t need to break up with us just because you’re moving to a new house. We can take your current energy plan along for the ride and have it shining bright at your new place with hassle-free. Just give Sumo a call on 03 9102 8400.
Book your connection online, entering your new address and move-in date.
Keep track of everything with email and SMS updates, so you know exactly what’s happening.
Note: Your network may charge a connection fee.
Do I Need to Disconnect My Old Address?
When moving house, you may wonder: Do I need to close my account at my old address? Here’s the guide:
Sumo customers: You don’t have to stress. We can transfer your existing plan to your new address. Just let us know your move-in date, and we’ll handle the switch. No account closure needed unless you want to.
New customers: If you have a previous energy provider, ensure that your old account is closed or transferred before your move. This avoids any unexpected bills at your old place. For your new home, simply select a plan with Sumo, and we’ll help you get connected smoothly.
Pro tip: Always request a final meter reading at your old address. It ensures you pay only for what you use while living there, not for the next tenant.
Other Moving Utilities You Should Consider
Moving house means more than just arranging your electricity. To make moving day smooth and stress-free, it’s important to think about other essential services too:
Gas: Many Australian homes use natural gas for heating, hot water, and cooking. Sumo offers flexible gas plans in Victoria and New South Wales, which you can easily combine with your electricity for savings and convenience.
Water: Water services are usually managed by your local council or landlord. When you move, ensure that your water account is transferred to your name or that the responsible party is notified to avoid unexpected bills.
Internet & Phone: Internet providers can get fully booked during busy moving periods. Arrange your internet and phone connection early to avoid delays in getting online in your new home.
Rubbish Collection & Council Services: Check your new local council’s rubbish and recycling collection days so you can plan rubbish disposal and keep your new home tidy from day one.
Planning for these services and contacting the right providers with sufficient notice will help ensure your move goes smoothly without any surprises.
Why Good Customer Service Makes Moving Easier?
Moving house is a big life change, and it’s completely normal to feel overwhelmed juggling everything at once. When it comes to your energy provider, we understand how important it is to have support you can truly rely on - not just to save a few dollars, but to have someone who understands your concerns and can guide you through the process with patience and care.
At Sumo, our customer service is proudly 100% Australian-based. That means you’ll speak to real people who know the local system and genuinely want to help. Many customers have told us how much they appreciate the friendly, respectful, and knowledgeable support they receive, particularly when navigating complex bills or plan-related questions.
We also believe in clarity, with no hidden fees and no confusing jargon. Because when you’re moving house, the last thing you need is more confusion. Clear, straightforward bills are a small but meaningful way we try to ease your stress.
In the busy moving season, having an energy provider who offers genuine support can take a huge weight off your shoulders. We’re here to make this part of your move as smooth and worry-free as possible.
Ready to move? Enter your postal code below to find the best energy plan for your new home.
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