If you live in Brisbane, Gold Coast, Sunshine Coast, or anywhere in Queensland where you can freely choose your electricity provider, it’s easy to feel overwhelmed by all the options. With FY 25–26 bringing new pricing structures, updated offers, and market changes, finding a plan that’s affordable, reliable, and suited to your household’s needs has never been more important.
Energy retailer like Sumo, which currently offers electricity in many parts of Southeast Queensland*, make it easier for households to access competitive rates and customer-focused support, helping you navigate the market with confidence. Sometimes, the only thing you need to do is pick up the phone and call Sumo. Whether you’re managing high summer usage from air conditioning or pool pumps, or simply want to keep your bills predictable, choosing the right plan can make a real difference.
In this guide, we’ll cover what to consider when choosing a QLD energy retailer, how to compare electricity prices in Brisbane, and how to find competitively priced power in QLD, so you can make an informed choice
*  Availability may vary in regional areas of Queensland, so it’s always worth checking whether a provider serves your specific postcode at Sumo’s website.

Here’s a snapshot of what to focus on when selecting your electricity plan:
•    Understand pricing: Don’t just look at the rate per kWh. Check the daily supply charge and total annual cost for FY 25–26. Postcode matters, so use government comparation website (Energy Made Easy) or call your retailer to confirm.
•    Compare based on your usage: High electricity users should focus on usage charges per kWh while low usage users should consider more on daily supply charges.
•    Pick the right contract type: Choose what fits your household usage and lifestyle to avoid unexpected fees.
•    Prioritise customer service: Good service saves time and reduces stress.
•    Check offers and discounts: Sign-up promotions or loyalty rewards are nice but always calculate the total cost. Extras like Sumo’s Energy Rewards app can add value if it matches your lifestyle.
•    Sumo’s flexible plans give you control, no lock-in contracts, and flexible billing options 
For full details and practical tips, scroll down to read the complete guide below.

What Should I Consider When Choosing QLD Energy Retailers?

Choosing an electricity provider in Queensland comes with a few unique considerations. We’ve also covered some of this in a previous blog. Check it out here. Here’s a breakdown of what to focus on:

1.    Electricity Pricing (Usage & Supply Charges)

Don’t just look at the price per kWh. Make sure to consider the daily supply charge, as it can add up significantly over the year. In FY 25–26, some providers have updated rates across different QLD regions. Households in Brisbane, Gold Coast, or Sunshine Coast may see slightly different rates. So always check your specific postcode, either by using the government’s Energy Made Easy website or simply calling your retailer to confirm.

2.    Contract Type: 

Think about what suits you best: Fixed vs. Variable Plans. Most providers now offer no lock-in contracts, which gives you flexibility, but it’s still important to choose the plan that matches your needs. No one wants unexpected exit fees or extra charges when switching providers, right?

3.    Customer Service: 

Good customer service in energy is always key. When billing systems and offers have changed, which can create confusion if your provider isn’t responsive. A reliable provider can save you stress and potential overcharges.
For example, Sumo has received a lot of positive feedback from customers for the hardship support, consistency, empathy, and friendly service via the local call centre which making it easy to reach out. You can read real customer feedback on Google Reviews or Trustpilot, and these reviews are often featured again on Sumo’s Instagram. Doing a bit of research before choosing your electricity provider is definitely worth it.

4.    Offers & Discounts: 

Many providers advertise sign-up deals or loyalty campaigns, but it’s important to check the total annual cost, not just the advertised rate. For instance, Sumo customers can enjoy special dining, and lifestyle deals through the Energy Rewards app, with discounts of up to 20% at selected restaurants. It’s a simple way for customers to get extra value from their energy provider. 

How to Compare Electricity Price in Brisbane/ Queensland?

Living in Brisbane, Gold Coast, Sunshine Coast, or anywhere in Queensland, electricity usage can look very different compared to other states. The hot, humid climate, long summers, and occasional heatwaves mean that air conditioning runs for longer, or like many households have pools that require pumps and filtration systems. Even smaller homes still need to account for daily supply charges for essential appliances. All of this makes it important for Queensland households to compare electricity plans carefully and find competitive rates. The official Energy Made Easy tool from the Queensland government allows you to do this. Here are some tips to compare effectively:
•    Don’t just focus on sign-up promotions. Calculate the total annual cost for FY 25–26 to see the real saving.
•    Have your latest electricity bill ready. Accurate data ensures the comparison reflects your household’s actual usage.
•    Focus on the numbers that matter most for your household:
o    High electricity users (e.g., homes with air conditioning running most of the day or pool pumps), pay attention to the usage charge per kWh, as this will have the biggest impact on your bill.
o    Low electricity users: the daily supply charge could matter more, as it can make up a larger portion of your total cost.
By following this approach, you can understand FY 25–26 pricing structures, avoid hidden costs, and choose a plan that truly matches how you live and use electricity in Queensland, keeping your bills manageable even during the hot summer months.

Who is Best Energy Provider in QLD?

The truth is, there isn’t a single “best energy provider in Brisbane” or “best energy provider in QLD” that works for everyone. Your ideal provider depends on how your household uses electricity. For instance, families who run air conditioning during the day or have pool pumps will likely need a provider with competitive usage charges, while households that mostly use electricity in the evening might consider the daily supply charges more carefully.
For households that use more power, Sumo Homegrown could be a great fit. It’s designed with larger users in mind and comes in both single-rate and time-of-use (TOU) versions. The TOU plan offers different electricity rates depending on the time of day, giving customers more control over when and how they use their energy, and potentially helping them save if they can shift usage to off-peak periods.
Customer service is a key factor. Even if a provider offers low rates, poor support can lead to wasted time, stress, and delays when you need help. Choosing a provider with reliable, local support ensures peace of mind and smooth service.
Think of the “best” provider as the one that matches your household’s usage patterns, provides clear billing, and offers support you can count on, making your energy experience in Queensland smooth and predictable.

Are flexible utility plans available in Queensland?

Sumo's flexible plans give you full control and peace of mind. There are no lock-in contracts or exit fees, so you can switch anytime. You can choose flexible billing and payment options that suit your lifestyle, and the Time-of-Use (TOU) plans let you pay different rates depending on when you use electricity, helping you save on your energy bills. All you need to do is give Sumo’s hotline a call right away at 03 9102 8400. 
In short, Queenslanders now have more options than ever. Take the time to compare providers, review pricing based on your actual usage, and weigh customer service alongside cost. By doing so, you can confidently choose an energy provider that meets your household needs and keeps your bills manageable this financial year.

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