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Home > FAQ's > Electricity > What do I do if I have a complaint about my electricity account?

What do I do if I have a complaint about my electricity account?

If you have a complaint, please contact us so we can attempt to resolve the matter for you (sumo.com.au, email: info@sumo.com.au, phone: 13 88 60).

You always have the option to contact the ombudsman in your state through the details below for assistance or review of the outcome of your complaint.

Energy & Water Ombudsman NSW

  • Freecall 1800 246 545
  • Freefax 1800 812 291
  • Post Reply Paid 86550, Sydney South NSW 1234
  • Email complaints@ewon.com.au
  • Website ewon.com.au

Energy & Water Ombudsman Victoria

  • Freecall 1800 500 509
  • Freefax 1800 500 549
  • Post Reply Paid 469, Melbourne VIC 8060
  • Email ewovinfo@ewov.com.au
  • Website ewov.com.au