Potential scam: Someone purporting to call from Sumo is offering data packages and asking for credit card and/or bank details over the phone. These calls are not associated with Sumo. A real call from Sumo will confirm the account number, invoice number and account balance. For any concerns, return the call on 13 88 60 or info@sumo.com.au.

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Home > FAQ's > Featured > Why hasn’t my electricity bill or Welcome Pack arrived?

Why hasn’t my electricity bill or Welcome Pack arrived?

Check your junk or spam folder in your emails as some email providers automatically filter your emails if they believe it is junk or spam. Once you have marked anything from Sumo as not junk or spam, nothing we send you should go to that folder. If you still haven’t received this within 6 business days (if you have selected post) or within 4 business days (for email) please send us an enquiry via email or call us on 13 88 60.