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Home > FAQ's > Featured > Why hasn’t my electricity bill or Welcome Pack arrived?

Why hasn’t my electricity bill or Welcome Pack arrived?

Check your junk or spam folder in your emails as some email providers automatically filter your emails if they believe it is junk or spam. Once you have marked anything from Sumo as not junk or spam, nothing we send you should go to that folder. If you still haven’t received this within 6 business days (if you have selected post) or within 4 business days (for email) please send us an enquiry via email or call us on 13 88 60.