Add an authorized representative to your account How do I find out if I have an active phone line? How do I install my modem? I’m experiencing slow speeds I’m experiencing dropouts with my connection My nbn internet connection isn’t working How do I cancel my service? I’m moving, how do I take my service with me? How do I update my Wi-Fi settings? Managing your Battery Backup Can I add multiple nbn services onto the same account? What do I do if I have a complaint about my telecommunications account? Can I merge my energy and nbn services into one payment? How can I change my plan? How can I reschedule my appointment? How will I be notified of my appointment? What happens on installation day? What should I do if my circumstances change after I submit my order? What equipment does the nbn install? When will my service be activated? What is the nbn installation process? How do I set up my Sumo NetComm modem? How do I set up my own modem? When will my modem be delivered? Can I bring my own nbn-ready modem? When should I cancel my existing internet service? Can I get a home phone service with Sumo nbn? What do I need to connect to Sumo? Is the nbn available in my area? Why switch to Sumo nbn? How do I sign up to Sumo Internet? How reliable is Sumo nbn? What does ‘no contract’ mean? How do I pick the plan that’s right for me? What type of nbn plans does Sumo offer? What happens during a power failure? Is the nbn faster than ADSL2+? What are the different nbn Technologies? What is the nbn network?