Request a call back

Sorry you have called us outside our business hours. Try us again Mon - Fri between 8:30am - 5:30pm or tell us your availability within these hours and we'll be in touch.

AnyMorning (9AM - 12:30PM)Afternoon (12:30PM - 4:30PM)

[recaptcha]

Home > FAQ's > Internet > How do I install my modem?

How do I install my modem?

Please visit the user guide in your modem box, or alternatively you can download the relevant guide below. If you have not ordered a modem from Sumo you will need to refer to the user guide that came with your modem or call us for further assistance.

For customers with an nbn connection box (FTTP/FTTC/HFC/Fixed Wireless): Click here.

For customers without and nbn connection box (FTTN/FTTB/ADSL): Click here.

image/svg+xml Internet

How do I find out if I have an active phone line?

How do I install my modem?

I’m experiencing slow speeds

I’m experiencing dropouts with my connection

My nbn internet connection isn’t working

How do I cancel my service?

I’m moving, how do I take my service with me?

How do I update my Wi-Fi settings?

Managing your Battery Backup

Can I add multiple nbn services onto the same account?

What do I do if I have a complaint about my telecommunications account?

Can I merge my energy and nbn services into one payment?

How can I change my plan?

How can I reschedule my appointment?

How will I be notified of my appointment?

What happens on installation day?

What should I do if my circumstances change after I submit my order?

What equipment does the nbn install?

When will my service be activated?

What is the nbn installation process?

How do I set up my Sumo NetComm modem?

How do I set up my own modem?

When will my modem be delivered?

Can I bring my own nbn-ready modem?

When should I cancel my existing internet service?

Can I get a home phone service with Sumo nbn?

What do I need to connect to Sumo?

Is the nbn available in my area?

Why switch to Sumo nbn?

How do I sign up to Sumo Internet?

How reliable is Sumo nbn?

What does ‘no contract’ mean?

How do I pick the plan that’s right for me?

What type of nbn plans does Sumo offer?

What happens during a power failure?

Is the nbn faster than ADSL2+?

What are the different nbn Technologies?

What is the nbn network?